Our Terms are going to be simple…..we’re not going to try to hide a bunch of BS in fine print. However, some of these terms are too wordy to put anywhere else.
Design work is not refundable. As much as we want to guarantee that everyone will be happy with every design we do…..that’s just not possible because design work is subjective. However, we will always do our best to try to resolve any design related issues as best as possible. In some instances an extra 1 or 2 designs may need to be done and in other instances we might just need to make a few simple tweaks to your design.
We know there will often be a few changes that need to be done. Because of this we provide 3 changes per custom label design. Additional changes will be billed at a rate of $100 per hour. We will let you know before we make a change if a requested change will cost extra.
It is important that you provide detailed instructions about your ideas for a label design so that we can design something you will like.
If you change your mind after ordering a label and we have not begun work we can give you a refund minus any payment processing fees. We use PayPal for payment processing and they keep changing their policies but in most cases the fees are minimal.
Additional Label Designs
Each label comes with 2 designs to choose from. If you would like to have additional designs to choose from we can do as many as you would like for $50 per design.
Complex Label Designs
In some cases the instructions you provide for your label will increase the complexity of the label design beyond what we can do for the base price. We can still design the label you want but it may cost more. We will always warn you of extra charges and give you an estimated cost before we begin work.
All designs will need to approved by the customer before they are printed. During the approval process it is the customer’s responsibility to spot typos or other errors.
We have a high standard on the products that go out the door and a quality control on printing. It is rare that a customer wants to return something and but if the situation occurs we will handle it on a case by case basis.
Shipping is included in the cost of the label. In most cases labels are delivered with in 5 days from the day they are done being printed. If you need it faster we can send 1st or 2nd day for an additional charge. Please contact us for a shipping quote if you need it faster.
We do not guarantee a completion time because there are too many variables. In most cases we can get the finished labels to you with in about 10 business days. However, this depends on how fast you respond to our questions.
All credit card payments are run through Stripe. If you’d prefer to send a check please contact us so that we can arrange that. A check may delay the time it takes to complete your order.
We hate spammers too. We won’t spam you and we won’t send your info to anyone other than the designers and printer. If you’d like to hear about special offers please just send us an email and request that.
Orders that ship to Minnesota addresses will have 7.38% sales tax added on.